Veterinary Jobs in Columbus, OH
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Practice Manager
Our hospital utilizes ultrasound, comprehensive laboratories, digital dental and traditional x-ray units, and separate surgical / dental suites. Our support team consists of multiple RVTs who are trained to assist with rooms, anesthesia, dentals, and more.
More about the Role:
Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams. The Practice Manger works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and to manage practice teams. In collaboration with the MDVM, the Practice Manager is responsible for ensuring profitability of the practice, growing the business and all the while protecting the practice legacy. The critical focus areas to drive the desired success fall under the following umbrellas: Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The Practice Manager must be a strong people manager, possess great business acumen and enjoy leading and developing a team. Additionally, ensure the practice has engaged and productive teams that are driving high-quality patient care and exceptional client service.
Annual Salary: $60,000.00 – $65,000.00, depending on experience.
Competencies:
- Business Acumen: Understands commercial and economic business matters; how the business works, how we make money, and how strategies and decisions impact financial and operational results.
- Client Service and Customer: Serving and supporting clients with their needs or issues; Ensuring all practice activities result in the highest level of client satisfaction. Keeping the client and patients at the center of everything you do.
- Organizing and Planning: Making plans, organizing, and structuring the work of self and others; Setting priorities and establishing plans with clear goals and timeframes.
- Learning and Self-Development: Developing one’s knowledge, skills, and capabilities; Curiosity for learning, seeking out new methods and approaches, continuously seeking feedback from others and incorporating it for growth.
- Motivating and Inspiring: Motivating and inspiring others; Mobilizing the team to collectively achieve practice goals, modeling leadership behaviors that make team members want to run towards them and creating a culture where team members are fully engaged and bring their whole selves to work.
- Investigating, Analyzing, and Evaluating: Critically evaluating and analyzing information or data; Continually reviewing practice performance and opportunities to drive better results; Analyzing relevant data around practice performance, evaluating results, and decisively choosing a course of action based on alternatives.
- Solving and Improving: Making improvements and solving problems or issues; Approaching problem solving creatively; Effectively navigating conflict; Demonstrating resiliency when faced with challenges or adversity.
- Managing Complexity and Ambiguity: Working effectively in unfamiliar or ambiguous situations; Remaining calm under pressure and demonstrating learning agility to apply lessons learned from prior situations.
- Change Management: Managing change and supporting others through change; creating a vision for change; effectively communicating change; inspiring others to engage in the change; and evaluating change effectiveness.
- Developing and Coaching: Building others’ knowledge, skills, and capabilities; regularly coaching and providing feedback; creating stretch assignments and/or delegating; being intentional about development plans and discussions.
- Cooperation and Collaboration: Cooperating with others and working as part of a team; building and nurturing relationships with key stakeholders (including veterinarians, support staff, distributor representatives, and support center partners) to drive the practice’s success; leverage strategic partnerships to enhance practice performance.
Essential Responsibilities:
- Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for growth.
- Manages practice expenses including pharmacy, supplies, labor, and facility.
- Ensures appropriate inventory management including an appropriate balance of regular stock and sales.
- Manages and partners with MDVM to ensure accurate pricing is applied.
- Provides input during annual budget planning.
- Creates new or analyzes existing performance reports and generates insights to improve performance.
- Applies knowledge and understanding of veterinary practice management in directing successful daily operations, thereby allowing the doctors and technicians the time to successfully manage workload.
- Ensures that all practice technology is appropriately working.
- Ensures compliance with appropriate regulatory agencies, including monitoring practice violations and dangerous situations; documenting and reporting incidents, filling reports, and partnering with RDO when appropriate.
- Ensures the cleanliness of the practice; ensures the environment contributes to an excellent client experience.
- Responsible for all staff scheduling and ensures patient scheduling is done to satisfy clients and team members.
- Manages necessary vendor and supplier relationships to ensure quality support for practice supplies, tools, equipment, and resources.
- Responsible for timely and accurate tracking of employee payroll; maintaining payroll records; ensuring compliance with all applicable payroll regulations; addressing employee payroll inquiries; and resolving discrepancies.
- Responsible for accounts payable duties including, processing invoices, verifying purchases, and reconciling discrepancies, and maintaining accurate records.
- Partners with MDVM to maintain an appropriate medical record system that complies with legal standards.
- Regularly reviews client feedback and identifies opportunities for practice improvement. Actively engages with clients to ensure satisfaction and resolve problems.
- Collaborates with Heartland Marketing to develop and implement a marketing strategy aligned with practice goals. Additional responsibilities include overseeing social media, fostering community relationships, and supporting local initiatives.
- Ensures that team is appropriately staffed and partners with Heartland’s Recruiting team to fill open requisitions.
- Effectively builds and nurtures relationships with key stakeholders—including veterinarians, support staff, distributor representatives, and support center partners—to drive the practice’s success. Actively seeks opportunities to enhance operational efficiency, elevate the client experience, and support sustainable practice growth through strategic partnerships.
- Supports practice, when necessary, by working in the client reception area or if technically skilled may support Veterinarians.
- Partners with Heartland Support Center as needed.
- Partners with MDVM to ensure all team members adhere to practice operating procedures; ensures the accuracy and completeness of veterinary records; ensures that reports comply with accepted practice guidelines.
- Ensures compliance with regulatory agencies and laws including OSHA, DEA, EEOC, ADA, and the Department of Labor; Develops and maintains procedures necessary to meet regulatory requirements.
- Ensures all team members complete annual compliance related activities including review and sign off on policies, compliance training, and safety training.
- Maintains a high degree of confidentiality; secure all employee records, ensure team member performance is discussed only with individual team members, etc.
- Executes annual performance evaluations and salary increases.
- Conducts regular staff meetings, trainings, and team activities.
- Partners with RDO and Heartland’s Human Resources team to navigate employee relations situations, company policy, or other labor law issues.
- Conducts regular check-ins with team members to ensure they have the tools and support they need to successfully complete their jobs and deliver a great client experience.
- Ensures all team members are engaged and have the support they need to stay balanced and productive.
- Monitors that the performance of each team member is on track. Rewards and recognizes successful performance and manages corrective action activities if performance is off track (partners with RDO/DVM on clinical performance improvement needs).
- Appropriate seeks support from RDO, Heartland Human Resources, or other Heartland team members to ensure team success.
- Ensures professional development and regular feedback are provided to all team members.
- Other duties as assigned.
Requirements/Qualifications:
- Full-time, on-site, ability to work on weekends when needed
- High school diploma or equivalent; Associate degree in applied science, veterinary technology, or business a plus; Practice Manager Certification a plus
- Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
- Knowledge of OSHA safety techniques including use of proper PPE
- Excellent computer skills including MS office applications, office technology, etc.
- Basic math and ability to calculate medication dosages
- Strong communication skills
- Client service experience
Benefits Offered:
- Paid time off
- Health, dental, and vision insurance
- Retirement benefits
- Bonus incentive
- Career and professional development
- Employee Assistance Program
- DVM Referral Program
Pay Range:
$ USD $60,000.00 – USD $65,000.00 /Yr.
Client Service Representative
Our hospital utilizes ultrasound, comprehensive laboratories, digital dental and traditional x-ray units, and separate surgical / dental suites. Our support team consists of multiple RVTs who are trained to assist with rooms, anesthesia, dentals, and more.
More about the Role:
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Competencies:
- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
- Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
- Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
- Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities:
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications:
- Ability to work on weekends as required
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
Benefits Offered:
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range:
USD $16.00 – USD $18.00 /Hr.
Vet Tech Student Externship
Our hospital utilizes ultrasound, comprehensive laboratories, digital dental and traditional x-ray units, and separate surgical / dental suites. Our support team consists of multiple RVTs who are trained to assist with rooms, anesthesia, dentals, and more.
Position Purpose:
Come extern with us!
Heartland Veterinary Partners’ Vet Tech Externship Program works to provide externship support for veterinary technician students.
Externship length & requirements are dependent upon your university.
Requirements/Qualifications:
Eligibility
Must be currently enrolled in an accredited Veterinary Technician School